Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Zap2it web page is blank

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

ntcain
ntcain
more options

When I try to go the the site https://tvlistings.zap2it.com/ it show top part of page while it tries to retrieve TV listings, but then the whole page goes blank. It still goes blank when in troubleshooting mode.

Works with Microsoft Edge browser. Any ideas?

When I try to go the the site https://tvlistings.zap2it.com/ it show top part of page while it tries to retrieve TV listings, but then the whole page goes blank. It still goes blank when in troubleshooting mode. Works with Microsoft Edge browser. Any ideas?

Gekose oplossing

Update: I went and did a Refresh, now the Zap2it web page is viewable. I should have copy troubleshooting information to clipboard before refresh, but didn't. Oh well.

Lees dié antwoord in konteks 👍 0

All Replies (2)

ntcain
ntcain Vraag-eienaar
more options

Gekose oplossing

Update: I went and did a Refresh, now the Zap2it web page is viewable. I should have copy troubleshooting information to clipboard before refresh, but didn't. Oh well.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If this happens again then try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window