Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Verification error trying to open Exchange email account on Thunderbird

  • 3 antwoorde
  • 3 hierdie probleem
  • 3 views
  • Laaste antwoord deur gideon3

gideon3
gideon3
more options

Up till yesterday Thunderbird (release 99.10) was working fine on my Exchange account. Since this morning Thunderbird was claiming my password was not correct. However I can use this same password on my iPhone and on Outlook. I decided to change he password. The new password again works on the iPhone and Outlook but not in Thunderbird.

Today I upgrade Thunderbird to the latest version 102.0 and also reverted to version 98 but same problem.

I deleted the account and tried to add it back again and I get a verification error:

Configuration could not be verified. If you username and password are correct, it's likely that the server administrator disabled the selected configuration for your account. Try setting another protocol.

Any suggestion?

Thanks, Gideon

Up till yesterday Thunderbird (release 99.10) was working fine on my Exchange account. Since this morning Thunderbird was claiming my password was not correct. However I can use this same password on my iPhone and on Outlook. I decided to change he password. The new password again works on the iPhone and Outlook but not in Thunderbird. Today I upgrade Thunderbird to the latest version 102.0 and also reverted to version 98 but same problem. I deleted the account and tried to add it back again and I get a verification error: ''Configuration could not be verified. If you username and password are correct, it's likely that the server administrator disabled the selected configuration for your account. Try setting another protocol. '' Any suggestion? Thanks, Gideon
Aangehegde skermkiekies

All Replies (3)

jaredl
jaredl
more options

Same problem for me, however I'm using Office365 rather than Exchange. No problems with my password but I changed it anyway, can log into the https://outlook.office365.com just fine but not through TB. Also on 99.10 and then manually upgraded to 10.2, didn't try a downgrade though.

gideon3
gideon3 Vraag-eienaar
more options

Hi, I would be happy to hear if you find a solution? I am now stuck using Outlook which is painful. Gideon

gideon3
gideon3 Vraag-eienaar
more options

After three days the problem resolved itself on it's own.