This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Freezes on google maps

  • 4 antwoorde
  • 0 hierdie probleem
  • 36 views
  • Laaste antwoord deur lamance

lamance
lamance
more options

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens with all addons disabled. maps seems to work fine when I access from other country domains (co.uk or .de) Also I have no problem with the site on other browsers. It does not generate a crash report.

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens with all addons disabled. maps seems to work fine when I access from other country domains (co.uk or .de) Also I have no problem with the site on other browsers. It does not generate a crash report.

Gekose oplossing

You could try a new profile or troubleshoot mode. The former could save you a lot of time.

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Lees dié antwoord in konteks 👍 1

All Replies (4)

lamance
lamance Vraag-eienaar
more options

I had not tried that. I just did and maps worked fine in the private window. Not sure what that indicates, but I cleared my cookies but that did not fix it on non-private.

lamance
lamance Vraag-eienaar
more options

It freezes when I have all addons/extensions/plug-ins disabled. I opened a new private window and it works fine without freezing. I thought that might mean it is cookies or something, so I reopened a normal(non-private) window and cleared all of the cookies and tried it and it still froze.

Terry
Terry
more options

Gekose oplossing

You could try a new profile or troubleshoot mode. The former could save you a lot of time.

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

lamance
lamance Vraag-eienaar
more options

I started a new profile and it's not freezing now, so I guess that fixed it. Thanks