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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost access to my primary email and i cant set my secundary one as primary

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Hello, I used to use an institutional email from my college as a main login, but it was deleted when I finished my graduation, I still have my account password and I also have a secondary email registered but I can't put it as primary since the system asks me for a code to be sent to my main email, how to proceed?

Hello, I used to use an institutional email from my college as a main login, but it was deleted when I finished my graduation, I still have my account password and I also have a secondary email registered but I can't put it as primary since the system asks me for a code to be sent to my main email, how to proceed?

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Unfortunately if you can't access the email address then your only option is to create a new Firefox Account with an email address you can confirm.