Thunderbird keeps crashing
Since about 3 updates ago Thunderbird has become very unstable, crashing from 4 to 8 times a day. (Windows 10). I've never (many many years) had this problem before. Please fix soon. Mozilla must be getting tired of seeing my crash reports. Is there a fix?
All Replies (3)
Perhaps if you were to post some crash Id's we might be able to look at them.
See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
No crash reports appeared in my AppData\Roaming\Thunderbird\... I scraped this from the crash pop-up.
AdapterDeviceID: 0x1c82 AdapterDriverVersion: 27.21.14.5751 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: attachmentextractor_cont%40thunderbird-mail.de:3.0.9,filtaquilla%40mesquilla.com:3.6.1,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,thunderbird-compact-light%40mozilla.org:1.2 AvailablePageFile: 2923499520 AvailablePhysicalMemory: 10598531072 AvailableVirtualMemory: 276697088 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20221101185644 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1668443177 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1667853885 JSOutOfMemory: Reported LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["slc.dll","sppc.dll","appresolver.dll","mlang.dll","wsock32.dll","Windows.Security.Integrity.dll","webauthn.dll","wscapi.dll","AudioSes.dll","wdmaud.drv","explorerframe.dll","twinapi.dll","OneCoreUAPCommonProxyStub.dll","BCP47mrm.dll","Bcp47Langs.dll","Windows.Globalization.dll","usp10.dll","midimap.dll","directmanipulation.dll","dcomp.dll","dataexchange.dll","icm32.dll","WindowManagementAPI.dll","Windows.UI.dll","MMDevAPI.dll","mscms.dll","InputHost.dll","msacm32.dll","msacm32.drv","dbghelp.dll","ksuser.dll","cscapi.dll","msvcp110_win.dll","dbgcore.dll","ondemandconnroutehelper.dll","policymanager.dll","avrt.dll","ColorAdapterClient.dll","d3d11.dll","dxgi.dll","ntshrui.dll","secur32.dll","CoreMessaging.dll","wininet.dll","comctl32.dll","CoreUIComponents.dll","textinputframework.dll","DWrite.dll","dwmapi.dll","linkinfo.dll","winmmbase.dll","netprofm.dll","winmm.dll","winnsi.dll","npmproxy.dll","sfc_os.dll","mpr.dll","pcacli.dll","OneCoreCommonProxyStub.dll","Windows.Shell.ServiceHostBuilder.dll","msimg32.dll","uxtheme.dll","FWPUCLNT.DLL","rasadhlp.dll","WinTypes.dll","twinapi.appcore.dll","winrnr.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","mswsock.dll","dnsapi.dll","dhcpcsvc6.DLL","devobj.dll","dhcpcsvc.dll","umpdc.dll","powrprof.dll","srvcli.dll","urlmon.dll","edputil.dll","iertutil.dll","winsta.dll","propsys.dll","ntmarta.dll","profapi.dll","sspicli.dll","wldp.dll","rsaenh.dll","cryptsp.dll","windows.storage.dll","msasn1.dll","kernel.appcore.dll","CRYPTBASE.DLL","netutils.dll","userenv.dll","version.dll","IPHLPAPI.DLL","winhttp.dll","wtsapi32.dll","combase.dll","win32u.dll","psapi.dll","oleaut32.dll","kernel32.dll","cfgmgr32.dll","msvcp_win.dll","KERNELBASE.dll","msvcrt.dll","gdi32.dll","msctf.dll","bcryptPrimitives.dll","shlwapi.dll","crypt32.dll","nsi.dll","imm32.dll","advapi32.dll","rpcrt4.dll","gdi32full.dll","sechost.dll","setupapi.dll","clbcatq.dll","ucrtbase.dll","wintrust.dll","shell32.dll","user32.dll","ole32.dll","bcrypt.dll","ws2_32.dll","SHCore.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","libotr.dll","rnp.dll","nssckbi.dll","freebl3.dll","nss3.dll","mozglue.dll","libssp-0.dll","softokn3.dll","lgpllibs.dll"]} MozCrashReason: out of memory: 0x0000000001000023 bytes requested Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OOMAllocationSize: 16777251 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 85314 StartupCrash: 0 StartupTime: 1668439935 SubmittedFrom: Client SystemMemoryUsePercentage: 38 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20221101185644","version":"102.4.2","vendor":null,"displayVersion":"102.4.2","platformVersion":"102.4.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16336,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2251},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce GTX 1050 Ti","vendorID":"0x10de","deviceID":"0x1c82","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmd.inf_amd64_1408eaf9a25ed64f\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmd.inf_amd64_1408eaf9a25ed64f\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmd.inf_amd64_1408eaf9a25ed64f\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmd.inf_amd64_1408eaf9a25ed64f\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmd.inf_amd64_1408eaf9a25ed64f\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmd.inf_amd64_1408eaf9a25ed64f\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmd.inf_amd64_1408eaf9a25ed64f\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmd.inf_amd64_1408eaf9a25ed64f\\nvldumd.dll","driverVendor":null,"driverVersion":"27.21.14.5751","driverDate":"11-22-2020","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"app.update.service.enabled":false,"browser.cache.disk.capacity":1048576,"browser.search.region":"US","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 2500128768 TotalPhysicalMemory: 17129861120 TotalVirtualMemory: 4294836224 URL: UptimeTS: 32422.62224 User32BeforeBlocklist: 1 Version: 102.4.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Please check Help > Troubleshooting for crash IDs