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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

All tabs, bookmarks, and extensions missing after update 11/20/2022

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All of my tabs,extensions, and bookmarks disappeared 11/20/2022 after a refresh that occurred with no warning and said it was a refresh, vs an update as usual. Is there a fix? I need all of my saved information. I was not given a restore option

All of my tabs,extensions, and bookmarks disappeared 11/20/2022 after a refresh that occurred with no warning and said it was a refresh, vs an update as usual. Is there a fix? I need all of my saved information. I was not given a restore option

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Sorry to hear about this problem. Could you check your Windows desktop for a folder named Old Firefox Data. Normally during a Refresh, Firefox moves your entire old profile (settings) folder there. If you have that, there are a couple options for migrating that data back to your main profile (or resurrecting the old profile). Let us know what you find.

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