This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Crashed boot disc, trying to restore Thunderbird from backups.

  • 1 antwoord
  • 1 het hierdie probleem
  • 23 views
  • Laaste antwoord deur david

ken178
ken178
more options

So, I've tried for 2 days so far to restore my email from a backup. I've followed all instructions that I've found and every time thunderbird basically creates a new pop account and I get new emails. The instructions I followed are here, basically: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

In my backups I find under the profile these in the folder: cache2 (folder) startupCache (folder) .startup-incomplete (0 byte file)

In the Program Files (x86) I find the thunderbird.exe ver. 102.4.1.0 is what was backed up.

I've tried importing from the backed up profile and a bunch of stuff but no luck so far.

So, I've tried for 2 days so far to restore my email from a backup. I've followed all instructions that I've found and every time thunderbird basically creates a new pop account and I get new emails. The instructions I followed are here, basically: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer In my backups I find under the profile these in the folder: cache2 (folder) startupCache (folder) .startup-incomplete (0 byte file) In the Program Files (x86) I find the thunderbird.exe ver. 102.4.1.0 is what was backed up. I've tried importing from the backed up profile and a bunch of stuff but no luck so far.

All Replies (1)

david
david
  • Top 10 Contributor
more options

You're quite welcome.