This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Trash Folder

  • 1 antwoord
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur Al12345

jneelyjr
jneelyjr
more options

Some of my emails are going directly to the Trash Folder instead of into my Inbox. How do I fix this?

Some of my emails are going directly to the Trash Folder instead of into my Inbox. How do I fix this?

All Replies (1)

Al12345
Al12345
more options

Hi jneelyjr,

Thank you for reaching out. I would recommend checking your junk filter settings as discussed in Thunderbird and Junk / Spam Messages. ≡ > Preferences > Privacy & Security > Junk

Your emails may also be automatically going into the Trash Folder because of antivirus software as noted by Matt in this thread. If available, you may be able to resolve this by adjusting your antivirus settings as discussed in Security panel - Junk, scam, antivirus, and password settings in Thunderbird. ≡ > Preferences > Privacy & Security >Antivirus