Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't copy or move folders from InBox on server to local folder.

  • 4 antwoorde
  • 1 het hierdie probleem
  • 7 views
  • Laaste antwoord deur david

more options

Hi, I have been receiving constant messages form my e-mail provider saying I am out of space. I figured out that the inbox is located on the e-mail service's server. I need to free up space but want to keep my e-mail, on my local computer. I tried copying from the inbox to a folder in the local folders by selecting e-mails and then right-clicking and selecting copy, then LocalFolders, and then Inbox. After this, there was nothing in the local inbox folder. I tried moving one e-mail by right-clicking and selecting move, then local, then Inbox. The original message disappeared from the InBox, but is not in my local inbox folder. What is happening ?

Also, how can I set Thunderbird to always put my mail onto my local computer, and delete it from the server ?

I am using Thunderbird on a Ubuntu Linux computer.

Thank you for your help.

Hi, I have been receiving constant messages form my e-mail provider saying I am out of space. I figured out that the inbox is located on the e-mail service's server. I need to free up space but want to keep my e-mail, on my local computer. I tried copying from the inbox to a folder in the local folders by selecting e-mails and then right-clicking and selecting copy, then LocalFolders, and then Inbox. After this, there was nothing in the local inbox folder. I tried moving one e-mail by right-clicking and selecting move, then local, then Inbox. The original message disappeared from the InBox, but is not in my local inbox folder. What is happening ? Also, how can I set Thunderbird to always put my mail onto my local computer, and delete it from the server ? I am using Thunderbird on a Ubuntu Linux computer. Thank you for your help.

All Replies (4)

more options

The solution to your question is to use POP.

more options

Is using POP something I can simply change in a Thunderbird setting ? Or do I need to talk to my E-mail provider ? Will doing that endanger the two years of e-mail I have that I don't want to lose ? Will that change allow me to copy and move folders ?

more options

clandon1 said

I tried copying from the inbox to a folder in the local folders by selecting e-mails and then right-clicking and selecting copy, then LocalFolders, and then Inbox. After this, there was nothing in the local inbox folder. I tried moving one e-mail by right-clicking and selecting move, then local, then Inbox. The original message disappeared from the InBox, but is not in my local inbox folder. What is happening ?

This is working for me. Maybe you are not downloading the full mail from the server in the Imap settings ? Is there an error logged in the Error Console (Tools / Dev tools) ?

clandon1 said

Also, how can I set Thunderbird to always put my mail onto my local computer, and delete it from the server ?

As answered already, Pop3 is the way to go for that. You will need to create a new account, you can't turn the existing Imap account into Pop3. By default a Pop3 account will download all emails and delete them after having downloaded. You can turn this behaviour off in the Pop3 account settings if you want to be sure that everything is all right before turning it on to make available space on the server.

When you will have done that, Thunderbird as a Pop3 client will look periodically the server and as soon it finds new mails, it will download and remove them from the server. You can then of course delete the Imap account.

Once the mails are on your system, there is no restriction on what you can do to them. You can also lose them if you don't do backups of course. Usually ISP have more secure (mirrored) disks.

more options

You can set up a POP account alongside your IMAP account. Once all the messages have downloaded, you can safely delete the IMAP account. In setting up the POP account, be sure to set accountsettings>serversettings to NOT leave messages on server. (There is a box "leave messages on server" - UNtick it.)