This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Change primary email when I already have a secondary email added but no longer access to the first email.

  • 4 antwoorde
  • 0 hierdie probleem
  • 4 views
  • Laaste antwoord deur cor-el

Ale Globant
Ale Globant
more options

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a secondary email address that was already added to the account. Even if the secondary address was added before, when trying to make the secondary address the primary, it still sends the validation code to the first address. The same happens if I try to complete delete the account. I do have the user/password of the account and also the recovery key.

Is it possible to have the second email marked as primary or the account deleted somehow? Thanks!

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a secondary email address that was already added to the account. Even if the secondary address was added before, when trying to make the secondary address the primary, it still sends the validation code to the first address. The same happens if I try to complete delete the account. I do have the user/password of the account and also the recovery key. Is it possible to have the second email marked as primary or the account deleted somehow? Thanks!

All Replies (4)

James
James
  • Moderator
  • Top 10 Contributor
more options

https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts

Ale Globant
Ale Globant Vraag-eienaar
more options

Dropa said
Here's the reply to your question. https://support.mozilla.org/en-US/questions/1239458

Hi Dropa, thank you for your reply. I read that question but it does not apply to my case. On that one, the OP didn't had a secondary email added to the account. I already have one, only not listed as primary.

Ale Globant
Ale Globant Vraag-eienaar
more options

James said
https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts

Hi James, The first post does not apply to my case:

Note: If you lost access to your Firefox account email address, it's possible to change the primary email address, but only if you previously registered a secondary address for that account. That's because you are sent an email to your primary email address to confirm it, when you add a secondary address.

I already have a secondary email addded, only not marked as primary.

I'll try to login on a browser directly to see if I'm able to test your second and third post. I'll get back after that! Ty

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can only set the secondary email address to primary if you still have access to the primary account, so you should have switched when you still had access. Now you likely won't be able to use both those email addresses and will have to come up with a third email address to create a new Firefox Account.