Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Denied biometrics access on accident

  • 1 antwoord
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur Dropa

more options

Hi, I installed the Bitwarden Password Manager extension on my new laptop and wanted to use my fingerprint scanner to unlock my password vault with biometrics. When I selected the "unlock with biometrics" option, firefox prompted me about whether I wanted to allow biometrics access or not. I accidentally clicked on "no" and now I don't know how to change that. Trying to enable biometrics in bitwarden doesn't open the firefox prompt again. Any help is appreciated!

Hi, I installed the Bitwarden Password Manager extension on my new laptop and wanted to use my fingerprint scanner to unlock my password vault with biometrics. When I selected the "unlock with biometrics" option, firefox prompted me about whether I wanted to allow biometrics access or not. I accidentally clicked on "no" and now I don't know how to change that. Trying to enable biometrics in bitwarden doesn't open the firefox prompt again. Any help is appreciated!

All Replies (1)

more options

Maybe contact Bitwarden since that seems to be the program that installed that feature. If this feature was set by Bitwarden that might be the support you need to contact on for this.