Can't Log Into my Godaddy Account
I asked this question yesterday, but I have a bit more detail that I can add. I use Firefox as my primary browser, and I use a VPN to protect against hackers. I use Godaddy to host a website that I manage, and I need to log into my Godaddy account to make changes to my website.
When I try to log into my Godaddy account, I receive an error message stating that I am not authorized to use this (the Godaddy?) server. I have talked to Godaddy about this problem, and they say that their server will not connect to any other server unless they can establish a secure connection. Apparently, when I try to log into my Godaddy account, the Godaddy server does not see my computer as being part of a secure server, so it will not allow me to connect to Godaddy.
Godaddy suggested turning off my VPN before I try to log into my Godaddy account, and this has not helped. I get a new error message stating that their is something unusual about my (Firefox) browser. Can anyone help solve this problem? Thanks.
- Dominic
All Replies (2)
Hello Dropa,
Thanks for offering a suggestion. I tried using a Firefox private window, and I still got the error message. I have a PDF of the message. Let me try to paste it into this text.
Your browser is a bit unusual...
Try disabling ad blockers and other extensions, enabling javascript, or using a different web browser.
It is not a screen shot, as you requested, but I pasted the text of the error message. Hopefully, this will help. Thanks.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window