This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot add existing gmail account

  • 1 antwoord
  • 1 het hierdie probleem
  • 17 views
  • Laaste antwoord deur david

joeh3rd
joeh3rd
more options

Cannot add an existing gmail account to thunderbird (1:102.7.1+build2-0ubuntu0.22.04.1) even though I have two others that were created without a problem. I examined the differences in the configuration of the TB account data and It is identical to the other two gmail accounts except name, login, and the assignment of a trash folder. I selected Advanced settings and forced the addition of the account to TB yet was unable to create folders such as Trash as TB said they already exist even though they are not shown. The only folder shown in the forced account is Inbox. I included window snapshots for each step. I don't understand why the michiaito8@gmail.com account is not being added. The account works at mail.google.com via browser and on my iPhone. Please advise. Thanks.

Cannot add an existing gmail account to thunderbird (1:102.7.1+build2-0ubuntu0.22.04.1) even though I have two others that were created without a problem. I examined the differences in the configuration of the TB account data and It is identical to the other two gmail accounts except name, login, and the assignment of a trash folder. I selected Advanced settings and forced the addition of the account to TB yet was unable to create folders such as Trash as TB said they already exist even though they are not shown. The only folder shown in the forced account is Inbox. I included window snapshots for each step. I don't understand why the michiaito8@gmail.com account is not being added. The account works at mail.google.com via browser and on my iPhone. Please advise. Thanks.
Aangehegde skermkiekies

All Replies (1)

david
david
  • Top 10 Contributor
more options

Your message isn't clear. You say you cannot add the account, yet you show screenshots of the added account. Are you able to receive messages with the account? If not, what error messages are you seeing?