This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

secure connection failed error

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

secure connection failed error on all sites when using a vpn (Private internet access), only happens on Firefox, all other browsers work fine...

secure connection failed error on all sites when using a vpn (Private internet access), only happens on Firefox, all other browsers work fine...
Aangehegde skermkiekies

All Replies (4)

more options

Do you have issues with Firefox when not using the VPN? If no, then your issue is with the vpn software and it maybe something in the settings. What VPN service?

more options

Thank you for your help! The vpn service is Private Internet Access PIA, it works perfect with every browser except Firefox, just recently, like a few days ago. Firefox works perfect with it off then the second you turn it on I get: no internet, connnection not secure etc. I have scoured the web searching for the answer. I also have a ticket into tech support with PIA. Hoping for an answer, hate to switch from something I have used for years...

more options

You will need to post your issue on PIA site since the issue is with their software and not Firefox. We cannot help you with something we don't have access to. https://helpdesk.privateinternetaccess.com/

more options

Does it help if you enable importing root certificates from Windows?

  • about:config => security.enterprise_roots.enabled = true