This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Charges

  • 1 antwoord
  • 0 hierdie probleem
  • 6 views
  • Laaste antwoord deur James

more options

My card was charged 2x 28.99 @ 38.98 without my consent or anyone telling me it was going to be so I want it refunded I didn't even use this app . My phone was so messed up nothing would've helped it anyway . If it's not returned I'm going to talk to my lawyer . I am living on 900.00 a month I would have never agreed to paying this amount I can barely buy food let alone pay this so PLEASE RETURN MY MONEY

My card was charged 2x 28.99 @ 38.98 without my consent or anyone telling me it was going to be so I want it refunded I didn't even use this app . My phone was so messed up nothing would've helped it anyway . If it's not returned I'm going to talk to my lawyer . I am living on 900.00 a month I would have never agreed to paying this amount I can barely buy food let alone pay this so PLEASE RETURN MY MONEY

All Replies (1)

more options

The Firefox web browsers for desktop (Windows/macOS/Linux) and mobile versions for iOS and Android are 100% free to download and use. One can even build their own from source.

It sounds like you may have purchased a subscription for Mozilla VPN perhaps based on the price?. You have to actually go through the process of purchasing it whether from https://www.mozilla.org/products/vpn/ or on Google Play store.

https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn https://support.mozilla.org/en-US/kb/mozilla-vpn-faq https://support.mozilla.org/en-US/kb/mozilla-vpn-free (not free)