We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost All Sync Data

Ciarán O'Rourke
Ciarán O'Rourke
more options

Hi,

Firefox recently upgraded automatically, but the new version had a graphics glitch in the bookmarks toolbar. I decided to downgrade to the previous version, but now I've lost all my bookmarks and passwords even though I am signed in to my Sync account. How can I recover them? I really need that data for my work so I hope you can help me. Thanks in advance!

Hi, Firefox recently upgraded automatically, but the new version had a graphics glitch in the bookmarks toolbar. I decided to downgrade to the previous version, but now I've lost all my bookmarks and passwords even though I am signed in to my Sync account. How can I recover them? I really need that data for my work so I hope you can help me. Thanks in advance!

Gekose oplossing

Solved; I discovered about:profiles and recovered my profile. Still getting the graphical glitches on the latest version of Firefox with MacOS 10.15.7 though.

Lees dié antwoord in konteks 👍 0

All Replies (1)

Ciarán O'Rourke
Ciarán O'Rourke Vraag-eienaar
more options

Gekose oplossing

Solved; I discovered about:profiles and recovered my profile. Still getting the graphical glitches on the latest version of Firefox with MacOS 10.15.7 though.