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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Passwords disappeared

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Hi all my Firefox saved logins and passwords disappeared- I think my account has been breached

Hi all my Firefox saved logins and passwords disappeared- I think my account has been breached

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You could try retrieving lost passwords by using the logins-backup.json file in the user Profile folder. Although this would need to be done sooner rather than later.

If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Close all Firefox windows. Move logins.json to a backup folder. Copy logins-backup.json to a backup folder. Rename logins-backup.json to logins.json. Restart Firefox.

If this doesn't work you can always exit Firefox and then restore the original two files from the backup folder.

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This has been happening for 10 days now. About every 3 days, the disappear. Fortunately I have them in an encrypted file that I can restore from but this is getting annoying.

I have checked settings in Firefox, McAfee, and System Mechanic - I have changed nothing on my system. What is this happening.

Thanks!