This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to set up existing email addresses

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Wisewiz

more options

Thunderbird stopped working. I have deleted old and downloaded a new install. If I close Thunderbird and then reopen I get set up your exisisting email address page. I enter details name , email password message is 'Configuration found in ISP database'. Select done and message is 'Unable to log in at server. Probably wrong configuation, username or password'. I have tried all the passwords it can be but nothing works. Every time I do this I get a new profile set up in my Library. I need help fast...

Thunderbird stopped working. I have deleted old and downloaded a new install. If I close Thunderbird and then reopen I get set up your exisisting email address page. I enter details name , email password message is 'Configuration found in ISP database'. Select done and message is 'Unable to log in at server. Probably wrong configuation, username or password'. I have tried all the passwords it can be but nothing works. Every time I do this I get a new profile set up in my Library. I need help fast...

All Replies (1)

more options

" 'Unable to log in at server. Probably wrong configuration, username or password'. I have tried all the passwords it can be but nothing works."

If you do not use the correct username and password after you configure the account to the server's specifications, Thunderbird cannot access your account. Your statement, "I have tried all the passwords it can be but nothing works." tells me that you are not sure what the password is, and that's probably the problem.

Please check with your email ISP (server-host) for instructions about correctly accessing your account with the correct username, password, and settings.