This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

New Thunderbird installation doesn't ask for password

  • 2 antwoorde
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur AJSchneider

more options

New computer. Windows 10. Fresh install of Thunderbird (v. 115.0 (64-bit). Got my profile migrated over. I've triple-checked the server settings (name, port, security settings, etc. are identical to on my old computer). But when I click "Get Messages," nothing happens. Doesn't prompt for password, doesn't attempt to connect to the server.

I never had any saved passwords in Tbird, so it's not that.

Doesn't appear to be the firewall (Norton 360). I was all over in those settings and even turned it completely off briefly, same result.

I'll keep Googling, but so far, these two issues seem to be the problem, but as far as I can tell, it's not either one. Thoughts?

Thanks much, AJS

New computer. Windows 10. Fresh install of Thunderbird (v. 115.0 (64-bit). Got my profile migrated over. I've triple-checked the server settings (name, port, security settings, etc. are identical to on my old computer). But when I click "Get Messages," nothing happens. Doesn't prompt for password, doesn't attempt to connect to the server. I never had any saved passwords in Tbird, so it's not that. Doesn't appear to be the firewall (Norton 360). I was all over in those settings and even turned it completely off briefly, same result. I'll keep Googling, but so far, these two issues seem to be the problem, but as far as I can tell, it's not either one. Thoughts? Thanks much, AJS

All Replies (2)

more options

Addendum: Just for funsies, I tried sending a message. Outgoing server works fine. Also, I can connect to webmail in my browser adn in my phone email app as well.

more options

(That is, Tbird did ask for password for the outgoing message.)