This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Trying to download openh264.....zip everytime I open Mozilla

  • 2 antwoorde
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur James

more options

Everytime I try to open Mozilla it automatically tries to download "openh264-win64-31c4d2e4a037526fd30d4e5c39f60885986cf865.zip" file, how to stop this ? TIA!!

Everytime I try to open Mozilla it automatically tries to download "openh264-win64-31c4d2e4a037526fd30d4e5c39f60885986cf865.zip" file, how to stop this ? TIA!!

All Replies (2)

more options

Dropa said

That's not from Firefox sounds like malware from either site or malware software.

You sure about that?

Why is there an OpenH264 plugin in Firefox? https://support.mozilla.org/en-US/kb/open-h264-plugin-firefox

more options

ASH said

Everytime I try to open Mozilla it automatically tries to download "openh264-...

Wonder if reinstalling Firefox may actually fix it as normally a reinstall does little.

You can download the full offline setup at https://www.mozilla.org/firefox/all/#product-desktop-release