This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Migrating Thunderbird, Win 10 to Win 11

  • 2 antwoorde
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur jeff236

more options

Hi.

I've recently set up a new computer. I'm a Thunderbird user.

My old computer is running Windows 10. My new one runs Windows 11. I'm running the same (current) version of TB on both computers.

I can't get my emails to move from one computer to another. I know, this sounds dumb, but it isn't; my email provider uses a weird hybrid of POP3 and IMAP, and just "connecting" didn't do the trick; in fact, adding my account to TB under 11 ate most of my emails on the server because the default TB/POP3 setting kills all old emails after 14 days.

Fortunately, my old emails still live on the Windows 10 computer because it DOESN'T do that.

I have tried export/import, but that doesn't work because my account is very old, very large, and creates a 5GB file. I've tried just MOVING it, but TB isn't picking up the old stuff correctly.

I'm pretty sure this is a TB 10/11 incompatibility for one simple reason: when I export just my address book from the 10 installation the import fails on the new (11) machine, BUT when I export it from another machine that's already running 11 I can import it on the new machine.

How do I export mail from TB on 10 and import on 11 ?

Thanks!

Hi. I've recently set up a new computer. I'm a Thunderbird user. My old computer is running Windows 10. My new one runs Windows 11. I'm running the same (current) version of TB on both computers. I can't get my emails to move from one computer to another. I know, this sounds dumb, but it isn't; my email provider uses a weird hybrid of POP3 and IMAP, and just "connecting" didn't do the trick; in fact, adding my account to TB under 11 ate most of my emails on the server because the default TB/POP3 setting kills all old emails after 14 days. Fortunately, my old emails still live on the Windows 10 computer because it DOESN'T do that. I have tried export/import, but that doesn't work because my account is very old, very large, and creates a 5GB file. I've tried just MOVING it, but TB isn't picking up the old stuff correctly. I'm pretty sure this is a TB 10/11 incompatibility for one simple reason: when I export just my address book from the 10 installation the import fails on the new (11) machine, BUT when I export it from another machine that's already running 11 I can import it on the new machine. How do I export mail from TB on 10 and import on 11 ? Thanks!

Gekose oplossing

Thanks, David. Success!

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Here is my approach: - exit TB on old computer (it is important that TB NOT run during the copy) - copy c:\users\<yourid>\appdata\roaming\thunderbird to a USB stick - on new PC, install Thunderbird if not already done. - exit TB on new computer - copy the USB thunderbird folder to c:\users\<yourid>\appdata\roaming\thunderbird (you will be prompted for overwrites. Allow to proceed) - start Thunderbird

more options

Gekose oplossing

Thanks, David. Success!