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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Fire Fox Update

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I received a message from Fire Fox that I should update. Now I have 2 Fire Fox icons and I need to know how to determine which one to delete. Then I need to know how to transfer my favorites and history to the one I keep. They both show favorites and history. I'm a rookie at this so if you can explain step by step it would help, thanks.

I received a message from Fire Fox that I should update. Now I have 2 Fire Fox icons and I need to know how to determine which one to delete. Then I need to know how to transfer my favorites and history to the one I keep. They both show favorites and history. I'm a rookie at this so if you can explain step by step it would help, thanks.

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Hi, if you right-click one of the shortcuts and then click Properties, it should show exactly where the program is located. Typically that would be here:

C:\Program Files\Mozilla Firefox

If one of them is located somewhere else, particularly if it's in a temporary folder, that might be because the installer wasn't able to update the main location.

Can you identify one of the installations as being the wrong one?