We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

YouTube page will freeze and display a grey screen with a loading symbol for 1-5 minutes.

  • 2 antwoorde
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

Miles
Miles
more options

Browser / Version: Firefox 115.0 Operating System: Windows 11 Tested Another Browser: Yes Chrome, no issue

Problem type: Site is not usable Description: Page not loading correctly, YouTube video will randomly freeze and the page will blank with a loading icon for about 5 minutes. This randomly occurs with no specific video, but always happens when switching in and out from full screen mode. Steps to Reproduce: 1. Open YouTube video 2. Try toggling full screen on and off, no specific video causes the issue

'''Browser / Version''': Firefox 115.0 '''Operating System''': Windows 11 '''Tested Another Browser''': Yes Chrome, no issue '''Problem type''': Site is not usable '''Description''': Page not loading correctly, YouTube video will randomly freeze and the page will blank with a loading icon for about 5 minutes. This randomly occurs with no specific video, but always happens when switching in and out from full screen mode. '''Steps to Reproduce''': 1. Open YouTube video 2. Try toggling full screen on and off, no specific video causes the issue
Aangehegde skermkiekies

All Replies (2)

t.r.ernst
t.r.ernst
more options

Looks like you have some extensions installed. Are you able to reproduce this problem when in Troubleshoot Mode?

Might also be worth checking if you have the most up-to-date Graphics Drivers as well, if you haven't lately. Upgrade your graphics drivers to use hardware acceleration and WebGL

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You can try to set security.tls.enable_0rtt_data = false on the about:config page to disable this feature until this is fixed by Google or Mozilla to see if that helps.

See also: