This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

password request

  • 1 antwoord
  • 0 hierdie probleem
  • 13 views
  • Laaste antwoord deur Dropa

kwbush
kwbush
more options

‘I had Firefox years ago with a now defunct email address. I reinstalled the app using my current address but it continually asks for my OLD password (which is lost). How can I get rid of the password request’ for ‘Firefox’

‘I had Firefox years ago with a now defunct email address. I reinstalled the app using my current address but it continually asks for my OLD password (which is lost). How can I get rid of the password request’ for ‘Firefox’
Aangehegde skermkiekies

All Replies (1)

Dropa
Dropa
more options

Nothing more can be done here - one should've setup the new Primary email login before setting up a new login. It's going to ask for this until the user creates a new account and login.