This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Installed to later version of Thunderbird; now its authentication with RoadRunner Email fails.

  • 2 antwoorde
  • 0 hierdie probleem
  • 7 views
  • Laaste antwoord deur jhughey

more options

Was using a version in the 90's, then updated Thunderbird to 102.14.0. I can open Thunderbird, but I can no longer access my RoadRunner Email.

I get the error message "The server does not support the selected authentication method. Please change the 'Authentication method' "  Nothing in the updated versions PW settings seems to have changed.  

I even verified I could access my RR Email directly online with Firefox. T-Bird has the *same exact PW* listed in my Firefox, so then I edited it to the same, just to see if a subsequent PW updating would be consistent with the T-Bird update.

Please help, otherwise I will have to reinstall T-Bird back to the earlier version. This is exactly why I avoid updates.

Was using a version in the 90's, then updated Thunderbird to 102.14.0. I can open Thunderbird, but I can no longer access my RoadRunner Email. I get the error message "The server does not support the selected authentication method. Please change the 'Authentication method' " Nothing in the updated versions PW settings seems to have changed. I even verified I could access my RR Email directly online with Firefox. T-Bird has the *same exact PW* listed in my Firefox, so then I edited it to the same, just to see if a subsequent PW updating would be consistent with the T-Bird update. Please help, otherwise I will have to reinstall T-Bird back to the earlier version. This is exactly why I avoid updates.

Gekose oplossing

It's fixed. Apparently Re-entering the 2019 saved PWs must have corrected the problem. Thank you!

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Sorry, I forgot to say:

                                O/S – Windows 7
                                Mailbox – pop-server.hvc.rr.com
                                SMTP – smtp-server.hvc.rr.com
more options

Gekose oplossing

It's fixed. Apparently Re-entering the 2019 saved PWs must have corrected the problem. Thank you!