This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Upgrading to v115 Flathub/Flatpak version in Ubuntu, losing the account details

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur lhostisal

more options

I installed the new 115.0.1 version of Thunderbird, recommended in Flathub/Flatpak version. The issue is that when I launch this version of Thunderbird I lose my account information and am invited to configure an existing email address, which means I lose all my profile. Back to version 1020 in Deb version everything is fine, my profile is intact. How should I proceed?

I installed the new 115.0.1 version of Thunderbird, recommended in Flathub/Flatpak version. The issue is that when I launch this version of Thunderbird I lose my account information and am invited to configure an existing email address, which means I lose all my profile. Back to version 1020 in Deb version everything is fine, my profile is intact. How should I proceed?

Gekose oplossing

In the "see also" section I found my solution: https://support.mozilla.org/en-US/questions/1420329 This solution explains how to migrate Thunderbird profile from snap to Flatpak.

1 Copy your profile info to the Flatpak data zone:

  • from /home/.Thunderbird/
  • to /home/.var/app/org.mozilla.Thunderbird/cache/thunderbird

2 launch Thunderbird with option -P

  • flatpak run org.mozilla.Thunderbird -P
  • create new profile and then select the newly created profile in the Flatpak
Lees dié antwoord in konteks 👍 0

All Replies (1)

more options

Gekose oplossing

In the "see also" section I found my solution: https://support.mozilla.org/en-US/questions/1420329 This solution explains how to migrate Thunderbird profile from snap to Flatpak.

1 Copy your profile info to the Flatpak data zone:

  • from /home/.Thunderbird/
  • to /home/.var/app/org.mozilla.Thunderbird/cache/thunderbird

2 launch Thunderbird with option -P

  • flatpak run org.mozilla.Thunderbird -P
  • create new profile and then select the newly created profile in the Flatpak