This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Migrating folders and subfolders from outlook webmail to thunderbird

more options

I am trying to migrate an email account from outlook webmail to thunderbird, but only the inbox has synchronized. The subfolders within the inbox, the sent and drafts folders do not appear. Under message synchronization within the synchronization and storage tab, I have tried both with the box "Keep messages in all folders for this account on this computer" ticked and unticked: when I go to "advanced", no folders appear except inbox and trash, so there is no way to select them.

I have consulted this page: https://support.mozilla.org/en-US/kb/imap-synchronization#w_configuring-synchronization-and-disk-space-usage

but as mentioned above, I cannot find any way for folders except for trash and inbox to display within thunderbird. I was able to download all the emails from my inbox, and am receiving incoming emails.

Any advice would be very much appreciated.

Thank you in advance! Marie

I am trying to migrate an email account from outlook webmail to thunderbird, but only the inbox has synchronized. The subfolders within the inbox, the sent and drafts folders do not appear. Under message synchronization within the synchronization and storage tab, I have tried both with the box "Keep messages in all folders for this account on this computer" ticked and unticked: when I go to "advanced", no folders appear except inbox and trash, so there is no way to select them. I have consulted this page: https://support.mozilla.org/en-US/kb/imap-synchronization#w_configuring-synchronization-and-disk-space-usage but as mentioned above, I cannot find any way for folders except for trash and inbox to display within thunderbird. I was able to download all the emails from my inbox, and am receiving incoming emails. Any advice would be very much appreciated. Thank you in advance! Marie

Gekose oplossing

I suggest you rightclick on the account name and select 'subscribe' to see if the missing folders appear.

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

I suggest you rightclick on the account name and select 'subscribe' to see if the missing folders appear.

more options

Hi david, yes that worked! Thank you so much! All the best, Marie