This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Getting many email notifications for the same data breach in Firefox Monitor

  • 1 antwoord
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur Lucidiot

Lucidiot
Lucidiot
more options

Over the last five hours, I have gotten 27 emails from Firefox Monitor for this data breach, for the same email address. I have already marked the breach as resolved in Monitor but I keep getting emails. Is there anything I can do about it?

Over the last five hours, I have gotten 27 emails from Firefox Monitor for [https://haveibeenpwned.com/PwnedWebsites#Phoenix this data breach], for the same email address. I have already marked the breach as resolved in Monitor but I keep getting emails. Is there anything I can do about it?

Gekose oplossing

Yes. None of the Firefox Monitor help pages mentioned receiving multiple emails for the same data breach, or how to turn off emails for a data breach after marking it as resolved. I had received emails for data breaches before but never had gotten more than one per breach.

The only option in the preferences of the Firefox browser related to Monitor is the one for alerts within the password manager, which are not relevant here since I did not have the account's password stored in the password manager. There are no options to turn off emails on the Monitor website, other than to just drop the affected address off Monitor entirely.

The alerts seem to now have stopped after the 48th email, at 13:34 UTC, so I suppose this might have resolved itself now.

I asked this question on the Firefox forum because there was no link anywhere to the Monitor forum. I only found it by trying out various URLs, and it is completely empty, which sounds like an issue with the support site itself.

Lees dié antwoord in konteks 👍 1

All Replies (1)

Lucidiot
Lucidiot Vraag-eienaar
more options

Gekose oplossing

Yes. None of the Firefox Monitor help pages mentioned receiving multiple emails for the same data breach, or how to turn off emails for a data breach after marking it as resolved. I had received emails for data breaches before but never had gotten more than one per breach.

The only option in the preferences of the Firefox browser related to Monitor is the one for alerts within the password manager, which are not relevant here since I did not have the account's password stored in the password manager. There are no options to turn off emails on the Monitor website, other than to just drop the affected address off Monitor entirely.

The alerts seem to now have stopped after the 48th email, at 13:34 UTC, so I suppose this might have resolved itself now.

I asked this question on the Firefox forum because there was no link anywhere to the Monitor forum. I only found it by trying out various URLs, and it is completely empty, which sounds like an issue with the support site itself.