This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is gesluit en in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

trouble updating

  • 1 antwoord
  • 0 hierdie probleem
  • 12 views
  • Laaste antwoord deur James

more options

Duplicate thread, continue at /questions/1432649

I have trouble downloading the newest version because it says that Firefox has ended support for Windows 8 and Vista.

But I DO NOT USE THESE OLD VERSIONS - I DO USE WINDOWS 10 on this computer.

Could you please let me know how to fix this in plain english so I can easily do it myself - I am no computer wizzard.

Your help would be greatly appreciated. Please write your answer to my email account: [removed email from public] ,

Thank you, Chris

Duplicate thread, continue at [/questions/1432649] I have trouble downloading the newest version because it says that Firefox has ended support for Windows 8 and Vista. But I DO NOT USE THESE OLD VERSIONS - I DO USE WINDOWS 10 on this computer. Could you please let me know how to fix this in plain english so I can easily do it myself - I am no computer wizzard. Your help would be greatly appreciated. Please write your answer to my email account: [removed email from public] , Thank you, Chris

Gewysig op deur James

All Replies (1)

more options

Your useragent used to post this thread is Mozilla/5.0 (Windows NT 6.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

The NT 6.0 is Windows Vista and Windows server 2008. The latest version to still support WindowsXP/Vista was 52.9.0esr.

The common reason for this is the Firefox user is running Firefox in Windows Compatibility mode for some reason. https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-783d6dd7-b439-bdb0-0490-54eea0f45938#ID0EBH=Windows_10


Another possible reason in this case is due to manually changing the useragent. https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Also this is a support forum as nobody here does one on one support by phone chat or email so please return to this thread at https://support.mozilla.org/en-US/questions/1432664 ..edit: turns out you made a bit earlier thread at /questions/1432649

Gewysig op deur James