Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Ctrl + Shift + P doesn't work with left shift key?

  • 5 antwoorde
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

Bill
Bill
more options

Oddball minor problem I've encountered on a recent update of Firefox, but also I switched keyboards at the same time, so I'm not sure which causing the problem. I'm on a PC, using an MSI keyboard. Ctrl and Shift keys all work, the ONLY combination that doesn't work is (left) Ctrl + (left)Shift + P. Other Ctrl + Shift key combinations work. If I hold the right Ctrl and either shift, P works fine. If I hold the right Ctrl and the right Shift, P works fine. (left) Ctrl + (left)Shift + any other key shortcut in Firefox or elsewhere works, it's ONLY the P shortcut and only in Firefox and only with the left two ctrl+shift combo that doesn't work.

Any ideas on what is causing this and how to fix it?

Oddball minor problem I've encountered on a recent update of Firefox, but also I switched keyboards at the same time, so I'm not sure which causing the problem. I'm on a PC, using an MSI keyboard. Ctrl and Shift keys all work, the ONLY combination that doesn't work is (left) Ctrl + (left)Shift + P. Other Ctrl + Shift key combinations work. If I hold the right Ctrl and either shift, P works fine. If I hold the right Ctrl and the right Shift, P works fine. (left) Ctrl + (left)Shift + any other key shortcut in Firefox or elsewhere works, it's ONLY the P shortcut and only in Firefox and only with the left two ctrl+shift combo that doesn't work. Any ideas on what is causing this and how to fix it?

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I think we all expect a new private window, so it's definitely strange if nothing happens.

Is it just a plain old "U.S. English" keyboard, or a multilingual keyboard, or another language?

If you use my tester page at

https://www.jeffersonscher.com/res/keyvents.html

is Firefox receiving the Ctrl+Shift+P at all? For a character that doesn't have a keyboard shortcut assigned, like the letter a, you normally see a keydown, keyup, and keypress event, but if there is a shortcut assigned in Firefox, you may see only the keydown and keyup, or maybe only the keyup. If the system is sending it elsewhere, then you might not see anything.

Note: the page doesn't send your test keystrokes to the webserver, they are all processed locally in the page.

zeroknight
zeroknight
more options

Software on your system may have a global hook for that key combination, for example AMD Radeon ReLive has one for Ctrl+Shift+S. Does it work in other applications?

Bill
Bill Vraag-eienaar
more options

jscher2000 - Support Volunteer said
Is it just a plain old "U.S. English" keyboard, or a multilingual keyboard, or another language? If you use my tester page at https://www.jeffersonscher.com/res/keyvents.html is Firefox receiving the Ctrl+Shift+P at all?

1) It's just a plain ol' US English keyboard! Nothing too fancy. 2) The tester page doesn't seem to record Ctrl+Shift+P at all, but it does record other key inputs. Ctrl+Shift+P does still work with other Ctrl+Shift key combos, just not the left-side Ctrl+Shift. I tested those key inputs as well, and while they opened the Private Browsing window, they still didn't show up in the tester. To be clear, other left-side Ctrl+Shift combos both worked and recorded, so it's only the Private Browsing shortcut that has this issue, and only with the left side Ctrl+Shift.

I mean, it's not exactly a catastrophic problem, but it's so weird..!

Bill
Bill Vraag-eienaar
more options

zeroknight said
Software on your system may have a global hook for that key combination, for example AMD Radeon ReLive has one for Ctrl+Shift+S. Does it work in other applications?

A good question! I don't really use Ctrl+Shift+P anywhere else, so I didn't come across it, but I did some more digging and it looks like the left-side Ctrl+Shift doesn't work with P in Excel, either, so I guess it's NOT a Mozilla issue. I'll have to contact MSI.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In the past some simple modifier key sequences were used to rotate the keyboard layout, so maybe check that.