unable to use Thunderbird to receive or send email since updating my password with my ISP
I have read many of the help articles on setting up Thunderbird. I followed steps to set up a Primary password, but this did not help me reset my ISP's new passwords. I tried renaming the files in my profile folder: cert9.db, key4.db, and logins.json but it did not help so I renamed the new files and restored the originals. I removed the saved passwords because it had no option to edit (edit was grayed out). I removed the Primary password, hoping that it would prompt me to enter my new password. My ISP advised that I should use the Connection Security of "None" and Authentication method of "Password, transmitted insecurely". These settings are in my Thunderbird profile for pop3 and smtp. I have Thunderbird Beta 122.0b1 on my Windows 10 computer.
Is there any way to get Thunderbird to prompt me for a pop3 and smtp password, now that I have removed the Saved passwords? Do I have to uninstall Thunderbird? We've used it for about 10 years and had been happy with it.
Can I get a live person to help me? Since I am not able to use Thunderbird to receive or send emails, I will be responding from gmail (which had zero issues using the updated passwords). We just prefer Thunderbird on our farm office computer.
All Replies (3)
Hi, To change your password, please see this article https://support.mozilla.org/en-US/questions/1229270
Gewysig op
your link returned a "Page not found" error
I will cite it here, then:
Options-Security-Passwords-Saved Passwords Click Show Passwords Right click password and select Edit
The challenge dialog should have a choice to re-enter the new password also.