This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Login to account failed

  • 2 antwoorde
  • 0 hierdie probleem
  • 10 views
  • Laaste antwoord deur sfhowes

Boaz
Boaz
more options

Login to account smtp.isp.com failed

Unable to authenticate to outgoing server

Login to account smtp.isp.com failed Unable to authenticate to outgoing server
Aangehegde skermkiekies

All Replies (2)

Bogomil Shopov - Бого
Bogomil Shopov - Бого
more options

Hi, Can you see if you are authenticating the SMTP server?

To check that: - Settings - Click on the e-mail address to open the account settings - Scroll down to the Outgoing Server (SMTP) - Click on edit - and from the window that appears ensure that the authentication method is with password or something more advanced.

Let me know if this helped.

sfhowes
sfhowes
  • Top 10 Contributor
more options

What are your settings? For the outgoing, they recommend: mail.tpg.com.au, 465, SSL/TLS, normal password, email address.

https://support.tpg.com.au/email-setup-thunderbird