We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Mail not being downloaded

  • 2 antwoorde
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur judithas

more options

Twice recently Thunderbird has failed to download messages that I know are there. Even if I click the Download button they do not get downloaded. If I restart Thunderbird, they get downloaded upon startup. Then messages continue to get downloaded at least for a while.

I'm at Thunderbird 115.8.1

When I open Account Settings there is no information there regarding incoming server settings. Where can I find those settings?

This is a gmail account, but I don't know whether the problem would affect other gmail accounts.

Twice recently Thunderbird has failed to download messages that I know are there. Even if I click the Download button they do not get downloaded. If I restart Thunderbird, they get downloaded upon startup. Then messages continue to get downloaded at least for a while. I'm at Thunderbird 115.8.1 When I open Account Settings there is no information there regarding incoming server settings. Where can I find those settings? This is a gmail account, but I don't know whether the problem would affect other gmail accounts.

All Replies (2)

more options

You will find server settings under the server settings list entry.

Note that gmail does not offer all email for download for pop accounts. If they place it in important or a number of other non Inbox folders, then a POP download will not include the email. I turned all that auto allocation stuff in google off to end my issues with it.

more options

Thanks, Matt. I doubt if this will solve the problem (hard to say, since it is intermittent). It affects mail in my Inbox. Anyhow, you did inspire me to look at my gmail settings, and I turned off POP altogether. We'll see what happens.