Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Downloading Thunderbird

  • 3 antwoorde
  • 2 hierdie probleem
  • 56 views
  • Laaste antwoord deur david

Kevin000
Kevin000
more options

Hi I am trying to download Thunderbird onto a new laptop. I clicked on the download button and it asked for a donation. I made the donation, but it didn't download. Now when I try and download again, I am asked for a donation again. How can I get passed this point, please?

Kevin

Hi I am trying to download Thunderbird onto a new laptop. I clicked on the download button and it asked for a donation. I made the donation, but it didn't download. Now when I try and download again, I am asked for a donation again. How can I get passed this point, please? Kevin

Gekose oplossing

HI

www.thunderbird.net

I get a screen headed "Just one more step" with 2 download buttons. Whichever I press I get a screen asking for a donation...

But this time the download started and it's in my download folder. Continuing with the install now.

Thanks

Kevin

Lees dié antwoord in konteks 👍 0

All Replies (3)

david
david
  • Top 10 Contributor
more options

Please share the URL from which you are downloading, as Thunderbird never demands a donation on download. It does pop up a page after the download, but that is never required.

Kevin000
Kevin000 Vraag-eienaar
more options

Gekose oplossing

HI

www.thunderbird.net

I get a screen headed "Just one more step" with 2 download buttons. Whichever I press I get a screen asking for a donation...

But this time the download started and it's in my download folder. Continuing with the install now.

Thanks

Kevin

david
david
  • Top 10 Contributor
more options

I regret you had that experience, but I do thank you for the donation. Should you need assistance, do feel welcome to post questions.