This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email not working on mobile devices after password reset at provider

  • 2 antwoorde
  • 0 hierdie probleem
  • Laaste antwoord deur HawaiiEmo

HawaiiEmo
HawaiiEmo
more options

During a troubleshooting episode to confirm forwarding from gmail accounts, the email password was reset by the provider Spectrum. Email works properly on a Windows desktop computer but from the time the reset was accomplished have been unable to receive emails on iPad or iPhone. Have entered the new password in mail settings but get the following message: The IMAP server is not responding. Check your network connection and that you have entered the correct information in the "Incoming Mail Server". The password and settings are correct for the mail account. Checked the password saved in settings/password for the email account and found a different password. Tried that password but same message. Am I missing something?

During a troubleshooting episode to confirm forwarding from gmail accounts, the email password was reset by the provider Spectrum. Email works properly on a Windows desktop computer but from the time the reset was accomplished have been unable to receive emails on iPad or iPhone. Have entered the new password in mail settings but get the following message: The IMAP server is not responding. Check your network connection and that you have entered the correct information in the "Incoming Mail Server". The password and settings are correct for the mail account. Checked the password saved in settings/password for the email account and found a different password. Tried that password but same message. Am I missing something?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

As there is no Thunderbird for Ipad or iphone, I really do not know what we can do for you.

Helpful?

HawaiiEmo
HawaiiEmo Vraag-eienaar
more options

Problem was solved with change in iPhone and iPad settings

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.