This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Help Needed: SMTP Error 550 - Account Locked

  • 1 antwoord
  • 0 hierdie probleem
  • Laaste antwoord deur Matt

more options

Hello,

I'm encountering a problem with sending emails through Thunderbird. I'm receiving the following error message when trying to send emails to certain recipients: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 amandasrwt09@gmail.com
   host smtp.antispamcloud.com [38.89.254.227]
   SMTP error from remote mail server after end of data:
   550 Your account has been locked. Please contact your administrator.
 larradh6600@gmail.com
   host smtp.antispamcloud.com [38.89.254.227]
   SMTP error from remote mail server after end of data:
   550 Your account has been locked. Please contact your administrator.

Reporting-MTA: dns; s1088.usc1.mysecurecloudhost.com

Action: failed Final-Recipient: rfc822;larradh6600@gmail.com Status: 5.0.0 Remote-MTA: dns; smtp.antispamcloud.com Diagnostic-Code: smtp; 550 Your account has been locked. Please contact your administrator.

Action: failed Final-Recipient: rfc822;amandasrwt09@gmail.com Status: 5.0.0 Remote-MTA: dns; smtp.antispamcloud.com Diagnostic-Code: smtp; 550 Your account has been locked. Please contact your administrator.

Could someone please help me understand why this is happening and how I can resolve it? It seems like the issue is related to the SMTP server or account settings, but I am unsure how to proceed.

Any assistance or guidance would be greatly appreciated.

Thank you!

Hello, I'm encountering a problem with sending emails through Thunderbird. I'm receiving the following error message when trying to send emails to certain recipients: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: amandasrwt09@gmail.com host smtp.antispamcloud.com [38.89.254.227] SMTP error from remote mail server after end of data: 550 Your account has been locked. Please contact your administrator. larradh6600@gmail.com host smtp.antispamcloud.com [38.89.254.227] SMTP error from remote mail server after end of data: 550 Your account has been locked. Please contact your administrator. Reporting-MTA: dns; s1088.usc1.mysecurecloudhost.com Action: failed Final-Recipient: rfc822;larradh6600@gmail.com Status: 5.0.0 Remote-MTA: dns; smtp.antispamcloud.com Diagnostic-Code: smtp; 550 Your account has been locked. Please contact your administrator. Action: failed Final-Recipient: rfc822;amandasrwt09@gmail.com Status: 5.0.0 Remote-MTA: dns; smtp.antispamcloud.com Diagnostic-Code: smtp; 550 Your account has been locked. Please contact your administrator. Could someone please help me understand why this is happening and how I can resolve it? It seems like the issue is related to the SMTP server or account settings, but I am unsure how to proceed. Any assistance or guidance would be greatly appreciated. Thank you!

All Replies (1)

more options

It is simply, your recipients is paying this mob, antispamcloud (see https://my.azym.com/index.php/knowledgebase/39/Manage-AntispamCloud.html) to block and refuse spam emails. They have identified your mail as spam. I suggest you address your issues to the company blocking or your correspondents. There is certainly nothing that can be done here.

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.