This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Metamask

  • 1 antwoord
  • 0 hierdie probleem
  • Laaste antwoord deur cor-el

more options

I have used Fire Fox for years. Love it. recently I can no longer use because when you try to use metamask and connect hardware wallet (trezor) it does nothing. Metamask tech support says its on you guys. Please help I don't like using crome (using Mac Sonoma 14.6.1 and Mac OS Catalina 10.15.7) both do the same thing)

Open Fire Fox Click on Metamask extention Enter password Select "Connect a hardware wallet" Select "Trezor" Select "Continue" Nothing happens --dead

I have used Fire Fox for years. Love it. recently I can no longer use because when you try to use metamask and connect hardware wallet (trezor) it does nothing. Metamask tech support says its on you guys. Please help I don't like using crome (using Mac Sonoma 14.6.1 and Mac OS Catalina 10.15.7) both do the same thing) Open Fire Fox Click on Metamask extention Enter password Select "Connect a hardware wallet" Select "Trezor" Select "Continue" Nothing happens --dead

All Replies (1)

more options

You can check the Web Console for possible error messages.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.