This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Latest TB v.128 won't receive messages

  • 2 antwoorde
  • 0 hierdie probleem
  • Laaste antwoord deur foxyjm

foxyjm
foxyjm
more options

Running W10 on PC, no problems on other programs, on TB for at least 10 yrs. For past week TB has taken up to 15 seconds to delete or send some messages (not all). I thought this might be 3,500 messages in Sent folder so deleted oldest half of these. No difference, then I noticed that TB has deleted all my sent messages since May this year. Now it won't put my sent messages into the sent folder, they just disappear, and TB still delays on deleting or sending. Have tried repair button on inbox and sentbox, no difference. My wife remains on 115.14.0 without problems (so far!) I have just seen that v.128 has self-installed, could this be the problem?

Running W10 on PC, no problems on other programs, on TB for at least 10 yrs. For past week TB has taken up to 15 seconds to delete or send some messages (not all). I thought this might be 3,500 messages in Sent folder so deleted oldest half of these. No difference, then I noticed that TB has deleted all my sent messages since May this year. Now it won't put my sent messages into the sent folder, they just disappear, and TB still delays on deleting or sending. Have tried repair button on inbox and sentbox, no difference. My wife remains on 115.14.0 without problems (so far!) I have just seen that v.128 has self-installed, could this be the problem?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Do you have an antivirus that scans outgoing mail?

Do you use IMAP or POP for your account?

Helpful?

foxyjm
foxyjm Vraag-eienaar
more options

Thanks for swift reply, Matt. Windows Defender only, no other AV. I understand it does not scan outgoing mail by default but cannot confirm this via its control panel. My wife has identical software on PC, both have POP3 accounts with Fastmail. She has no bother with TB 115 on her machine, my TB 115 was acting oddly for a couple of weeks in that it showed new email when there wasn't any, then TB128 was auto-installed four days ago when it deleted all sent messages since May this year and now refuses to save sent messages at all. It does send and receive OK. I have a second rarely used account with BT via TB and this appears to be working normally. Maybe there is corruption on my Fastmail/TB interface?

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.