This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to play live streaming TV

  • 1 antwoord
  • 1 het hierdie probleem
  • 12 views
  • Laaste antwoord deur subdet

subdet
subdet
more options

Hi everyone,

I am trying to view streaming live broadcasts in my country's public TV but the site detected some HDCP issue and asked me to use a HDCP-certified HDMI cable. Here is some quick info and what I had tried:

+ Besides privacy reasons, I am unable to share the website address, as viewing is limited to my country's IP addresses by the national broadcaster. + I have a dual-monitor set up to a Windows and a MacOS machine, both installed with Firefox 129.0.2 with add-ons being synced. + Viewing live videos on the same website in Windows Firefox (HDCP-certified cable) has no issue but not on MacOS Firefox (same HDCP-certified cable but different HDMI port on the monitor). + Switching around the different HDMI ports and cables yield the same outcome. + No issue on either Windows or MacOS when viewing recorded videos though. Only live streaming on MacOS is affected. + Tried disabling all add-ons and toggling DRM but to no avail. + Checked Widevine is latest version (4.10.2710.0).

Appreciate any advice or help please. Thanks in advance.

Hi everyone, I am trying to view streaming live broadcasts in my country's public TV but the site detected some HDCP issue and asked me to use a HDCP-certified HDMI cable. Here is some quick info and what I had tried: + Besides privacy reasons, I am unable to share the website address, as viewing is limited to my country's IP addresses by the national broadcaster. + I have a dual-monitor set up to a Windows and a MacOS machine, both installed with Firefox 129.0.2 with add-ons being synced. + Viewing live videos on the same website in Windows Firefox (HDCP-certified cable) has no issue but not on MacOS Firefox (same HDCP-certified cable but different HDMI port on the monitor). + Switching around the different HDMI ports and cables yield the same outcome. + No issue on either Windows or MacOS when viewing recorded videos though. Only live streaming on MacOS is affected. + Tried disabling all add-ons and toggling DRM but to no avail. + Checked Widevine is latest version (4.10.2710.0). Appreciate any advice or help please. Thanks in advance.

All Replies (1)

subdet
subdet Vraag-eienaar
more options

Forgot to add some more important details:

+ Watching the same live streaming video using Safari on the same MacOS (and monitors) worked fine. + MacOS had been re-installed from scratch. + In short, the issue had been isolated to Firefox on MacOS.

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.