This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox and Chrome crash eachother

  • 2 antwoorde
  • 0 hierdie probleem
  • Laaste antwoord deur Paul

noel_envode
noel_envode
more options

I realize this may not necessarily be a topic for this forum, but It's an ongoing problem for me involving Firefox, so if I can at least be pointed in a direction for solutions I would appreciate it.

I avoid Chrome whenever possible, but there are times when I must use it, like today when I had to compare a problematic website behavior.

My experience for quite a while now has been when Firefox and Chrome are both open at the same time, even if there is no activity for a period of time, they both crash. Cashing rarely occurs for either when they stand alone. That's what happened today when I returned to my device to see Firefox closed and Chrome frozen.

I have reliability monitor crash reports from today on Chrome and dwm.exe. (Desktop Window Manager), but the Chrome report is 40 minutes after Desktop Window Manager, so I don't know if they are related, but Chrome has 4 crash reports since 9/4 with no other accompanying dwm.exe reports on those dates. but the coincidence is worth considering to eliminate it as a factor.

I have a number of cbs.log entries during the time of the dwm.exe report, but nothing for Chrome, occured 40 minutes later.

I realize this may not necessarily be a topic for this forum, but It's an ongoing problem for me involving Firefox, so if I can at least be pointed in a direction for solutions I would appreciate it. I avoid Chrome whenever possible, but there are times when I must use it, like today when I had to compare a problematic website behavior. My experience for quite a while now has been when Firefox and Chrome are both open at the same time, even if there is no activity for a period of time, they both crash. Cashing rarely occurs for either when they stand alone. That's what happened today when I returned to my device to see Firefox closed and Chrome frozen. I have reliability monitor crash reports from today on Chrome and dwm.exe. (Desktop Window Manager), but the Chrome report is 40 minutes after Desktop Window Manager, so I don't know if they are related, but Chrome has 4 crash reports since 9/4 with no other accompanying dwm.exe reports on those dates. but the coincidence is worth considering to eliminate it as a factor. I have a number of cbs.log entries during the time of the dwm.exe report, but nothing for Chrome, occured 40 minutes later.

Gewysig op deur noel_envode

All Replies (2)

noel_envode
noel_envode Vraag-eienaar
more options

Am I really the only one who has experienced this? Firefox just crashed twice in the matter of a few minutes, becauseIi forgot i had left Chrome open. That's the only time Firefox crashes.

Please, at least point me in a direction where I can get help?

Gewysig op deur noel_envode

Helpful?

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.