This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After Update, Crashes on startup @ nsINIParser_internal::SetString ]. CAUSE: faulty update? SOLVED by installed

  • 8 antwoorde
  • 0 hierdie probleem
  • Laaste antwoord deur Wayne Mery

more options

Thunderbird just auto updated and will not open. Crash report opens as the program crashes. I didnt realize it had updated until checking files. Do I need to reinstall revert back to the old ver. Please advise. Thanks

Thunderbird just auto updated and will not open. Crash report opens as the program crashes. I didnt realize it had updated until checking files. Do I need to reinstall revert back to the old ver. Please advise. Thanks

Gewysig op deur Wayne Mery

Gekose oplossing

Downloaded the installation and manually did install/upgrade. Problem solved. https://www.thunderbird.net/en-US/download/

Lees dié antwoord in konteks 👍 0

All Replies (8)

more options
  • reinstall or revert back

Helpful?

more options

Gekose oplossing

Downloaded the installation and manually did install/upgrade. Problem solved. https://www.thunderbird.net/en-US/download/

Helpful?

more options

Glad to see you solved your problem.

Please find your crash IDs by scrolling down in Help > Troubleshooting Information, and post them here.

Thanks!

Helpful?

more options

These are the last two or actually the ones not submitted on top. There were four before that were submitted. Just repetition. 4a229c11-14b9-41fe-945c-f4e61104ae3c 10/23/2024, 12:50 PM 1f7c7b72-c7f3-4029-8602-0a6884276261 10/23/2024, 12:34 PM

bp-a947e75d-d6cc-4438-89f4-19e4f0241023 10/23/2024, 2:38 PM bp-4b9865d1-077a-462f-8242-490d60241023 10/23/2024, 12:32 PM bp-1fd48d28-0a7e-4113-9e09-845f90241023 10/23/2024, 12:27 PM bp-199eca1b-ac18-476a-8a41-4d9470241023 10/23/2024, 12:27 PM

Helpful?

more options

I noticed the build architecture and processor doesn't match.

Build Architecture amd64 CPU Info family 6 model 42 stepping 7

Helpful?

more options

You are unfortunately the only person with this crash signature, so there is not an abundance of information

Are you able to start in troubleshoot mode? https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Any chance this is nvidia related?

Helpful?

more options

Wayne Mery said

You are unfortunately the only person with this crash signature, so there is not an abundance of information Any chance this is nvidia related?

No, its running. Problem solved. It was a failed auto update. I just reinstalled manually. The crash report is because you requested. Thanks for the response, though.

Helpful?

more options

micah7 said

I noticed the build architecture and processor doesn't match. Build Architecture amd64 CPU Info family 6 model 42 stepping 7

amd64 simply means that the build (or crashing machine) is 64-bit. It is not implying that the processor is AMD.

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.