This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem in trying to add a second email account.

  • 4 antwoorde
  • 0 hierdie probleem
  • Laaste antwoord deur tielking

tielking
tielking
more options

I have Thunderbird 128.4.2 (32 bit) on Windows 10 Home (64 bit). I want to add a second email account. To do this, I used File> New> Email Account. I entered the email address and password. TB found and entered a server configuration. The new email address appears in the Folder List but has only an Inbox folder after it. The other folders (Sent, Junk, Trash) are missing. Test messages show the new address in TB will send a message correctly except it hangs trying to save the sent message. The new address is unable to receive a message. Please advise how to get the new email account (outlook.com) set up in Thunderbird. Thank you.

I have Thunderbird 128.4.2 (32 bit) on Windows 10 Home (64 bit). I want to add a second email account. To do this, I used File> New> Email Account. I entered the email address and password. TB found and entered a server configuration. The new email address appears in the Folder List but has only an Inbox folder after it. The other folders (Sent, Junk, Trash) are missing. Test messages show the new address in TB will send a message correctly except it hangs trying to save the sent message. The new address is unable to receive a message. Please advise how to get the new email account (outlook.com) set up in Thunderbird. Thank you.

All Replies (4)

david
david
  • Top 10 Contributor
more options

Here are outlook settings: - incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 (assuming IMAP) - outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2

Helpful?

tielking
tielking Vraag-eienaar
more options

These are the settings I've been using. The problem seems to be only folder Inbox shows up below the new email address in the folder list (on the left side). The other administrative folders (Sent, Trash, etc.) don't show up. How can I get all the necessary folders to appear when I enter a new email address? Thank you.

Helpful?

david
david
  • Top 10 Contributor
more options

Your first post indicated the account cannot send or receive. It may help if you post screenshots of the incoming server pane and the SMTP server pane. Thanks.

Helpful?

tielking
tielking Vraag-eienaar
more options

I'm sending 3 screenshot files. At the top of the folder list shot is my primary email address which has been working for several years. Note the folders below it. The new account, jttielking@outlook.com is next on the list but has only a single folder (Inbox) below it. My first post said the new account would send a message correctly but is unable to receive a message. This remains true. Do you see any reason my new account does not appear in the folder list with all the folders the primary account has? Thanks for your help on this.

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.