This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to approve "Did Not Connect: Potential Security Issue"

grgwmsm
grgwmsm
more options

I am trying to login to email service tuta.com. Due to malicious actors, the site is being blocked by Firefox when it should NOT be. Malicious actors have made false reports to create a DDOS on Tuta. When I try to connect to the site I get this message: "Did Not Connect: Potential Security Issue"

How do I tell Firefox to stop blocking this site as there is NOT a security issue.

I am trying to login to email service tuta.com. Due to malicious actors, the site is being blocked by Firefox when it should NOT be. Malicious actors have made false reports to create a DDOS on Tuta. When I try to connect to the site I get this message: "Did Not Connect: Potential Security Issue" How do I tell Firefox to stop blocking this site as there is NOT a security issue.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi, does that error page have an "Advanced" button? If so, could you click that and copy/paste the technical explanation into a reply here on the forum for further analysis?

Spoiler alert -- this article describes many of the ALL_CAPS_ERROR_CODES: How to troubleshoot security error codes on secure websites

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.