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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox is closing and asking me to send a report... i did but no replyyy or response

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IM using the updated veriosn of Firefox . BUt i dont know why its been crashing after few minutes. I formatted the system and have no other softwares which may result in the crash. I have no webcam. only i use mozilla.pls help its irritating me

Crash ID(s)

45652455

IM using the updated veriosn of Firefox . BUt i dont know why its been crashing after few minutes. I formatted the system and have no other softwares which may result in the crash. I have no webcam. only i use mozilla.pls help its irritating me == Crash ID(s) == 45652455

All Replies (2)

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This is the details of error please respond at the earliest


Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1274580871 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274507020 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1062 StartupTime: 1274579824 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 3.6.3

This report also contains technical information about the state of the application when it crashed.

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Hi sravan,

That information isn't useful to us. We need the Crash Report ID, starting with bp-

For us to see your crash report that you have submitted:

  1. Go to about:crashes in the Location Bar.
  2. Copy the blue links (beginning with bp-) and paste them here.

See also Troubleshoot Firefox crashes (closing or quitting unexpectedly) as a troubleshooting starting point.