Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox updated Java plugins this morning. Since then, the Download Window does not show correct progress, and does not close. It shows the file download and 'Start' but does not show progress beyond that. Can be closed manually. Settings are correct a

  • 1 antwoord
  • 0 hierdie probleem
  • 26 views
  • Laaste antwoord deur Morbus

AnonymousUser
AnonymousUser
more options

I Download a file; Download File window opens, shows name, size of file, etc., "Start" shows; Progress Bar does not move, status does not change, Download Window never indicates file status; Checking File Manager shows file has downloaded; Download Window can be closed manually; Tools/Options/Downloads is set to open Download Window and close it when file download is complete.

This happened

Every time Firefox opened

== After booting up and having java plugins updated this morning.

I Download a file; Download File window opens, shows name, size of file, etc., "Start" shows; Progress Bar does not move, status does not change, Download Window never indicates file status; Checking File Manager shows file has downloaded; Download Window can be closed manually; Tools/Options/Downloads is set to open Download Window and close it when file download is complete. == This happened == Every time Firefox opened == After booting up and having java plugins updated this morning.

All Replies (1)

Morbus
Morbus
more options

Hello Tim.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.