This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I have tried to download Firefox multiple times and the welcome screen will not pop up. After download, it remains at the Firefox download page.

  • 1 antwoord
  • 0 hierdie probleem
  • 2 views
  • Laaste antwoord deur zzxc

AnonymousUser
AnonymousUser
more options

I cannot get the welcome screen to pop up so that I can complete the download of Firefox.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

I cannot get the welcome screen to pop up so that I can complete the download of Firefox. == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

All Replies (1)

zzxc
zzxc
more options

After you download Firefox Setup 3.6.3.exe, you must double click on this file. Usually, you can find this either on your desktop or in your Downloads folder.

Your Downloads folder is located inside Documents.