Why does Adobe say Mozilla doesn't allow download of "Reader"?
While trying to install Adobe Products (Reader), the installation screen instructs that if you use Mozilla, then you must read the installation instructions. Pressing the "button" does not take you to the installation instructions. However, I've had input that Adobe support says Mozilla has trouble with registering Adobe files. Irrespective of the problem that may exist between your companys' software, the Federal Government uses Adobe almost exclusively for their document downloading, and "filling in" on-line. If they are correct, then I must go back to I.E., if I am to continue interfacing with Government sites. Please help me. I'm trying to get rid of Microsoft, not go back to them.
URL of affected sites
All Replies (1)
Generally I don't know of any problems using Adobe Reader with Firefox - mine works just fine, and both install from the web (via the Adobe DLM) and offline installation (downloading the complete installer) works just fine.
When you go to http://get.adobe.com/reader/ you should end up on the Adobe Reader download page.
Disable the McAfee Security Scan offered below, and click the Download button.
You should now end up on the "Thank you"-page and get a yellow line at the very top of the browser asking if you want to allow Adobe to install the DLM online-installer system. Here you can click the "Allow" button to start installation of the DLM, which in turn should start downloading the Reader installation.
If you don't get this box, some security software (I see you have Norton) could be preventing it from showing up at all.
Or, you should be able to get around the problem on that "Thank you"-page by clicking the link in the 2nd line of the text - it says something like "If the download does not start, click here to download" of which the last part of the line is a link to the complete Adobe Reader (offline) installation package.
Download this and run the file, that should install Adobe Reader 9.2 with full integration in Firefox.
When the installation is complete (and your system may need to be restarted after this), please remember also to start the Adobe Reader from the new icon on your desktop (or from Start menu), and go to menu "Help" -> "Check for updates" to get the latest updates installed - current fully updated version is 9.3.2, but Adobe does not offer the fully updated version as a complete download.
As an alternative, you could also install and use the Foxit Reader - this also works very well for most PDF-files and online PDF forms. It has the advantage of being much smaller, faster, and somewhat safer as it's not as widely used as Adobe Reader. The disadvantage is that it may not support every single type of PDF file, althou I have yet to meet a file it couldn't handle.
Please let us know how above works out, and if we can be of further assistance. Detailed feedback is appreciated and helps us to help you better, plus enables us to better help other users with similar issues.