This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I have this crash report. And I am unsure how to fix the problem. Can someone assist me? http://crash-stats.mozilla.com/report/index/a0a6696d-dae4-4563-8db6-16b3a2100612

  • 1 antwoord
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur Chris Ilias

more options

I cannot open firefox at all. When I checked the crash report it stated: Firefox 3.6.3 Crash Report [@ nsWindowWatcher::OpenWindowJSInternal(nsIDOMWindow*, char const*, char const*, char const*, int, nsIArray*, int, nsIDOMWindow**) ]

I am unsure how to handle this and would like some assistance.

Crash ID(s)

Firefox 3.6.3 Crash Report [@ nsWindowWatcher::OpenWindowJSInternal(nsIDOMWindow*, char const*, char const*, char const*, int, nsIArray*, int, nsIDOMWindow**) ]

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; FunWebProducts; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

I cannot open firefox at all. When I checked the crash report it stated: Firefox 3.6.3 Crash Report [@ nsWindowWatcher::OpenWindowJSInternal(nsIDOMWindow*, char const*, char const*, char const*, int, nsIArray*, int, nsIDOMWindow**) ] I am unsure how to handle this and would like some assistance. == Crash ID(s) == Firefox 3.6.3 Crash Report [@ nsWindowWatcher::OpenWindowJSInternal(nsIDOMWindow*, char const*, char const*, char const*, int, nsIArray*, int, nsIDOMWindow**) ] == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; FunWebProducts; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

All Replies (1)

more options

Try this: Go to your profile folder - see Profiles - Where Firefox stores your bookmarks, passwords and other user data Delete the file compreg.dat