This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes when using Flash video (and Chrome does too); having uninstalled Flash, it won't reinstall

more options

Going to youtube crashes my browser; going to youtube with noscript on, and allowing the videos, does the same - as does using google talk's built-in video chat. I assumed something was wrong with Flash, but checking via about:crashes gives me nothing. I downloaded the flash uninstaller from adobe's website but now, when I try to get flash again, the program crashes. Maybe something's wrong with my PC, not with Firefox...but I simply have no idea.

This happened

Every time Firefox opened

== this morning I started up my computer after a supposed crash (although I suspect it was the Vista automatic updater/restarter cropping up while I was asleep). Skype's exe was corrupted and I had to reinstall; then FF wouldn't work with flash.

Going to youtube crashes my browser; going to youtube with noscript on, and allowing the videos, does the same - as does using google talk's built-in video chat. I assumed something was wrong with Flash, but checking via about:crashes gives me nothing. I downloaded the flash uninstaller from adobe's website but now, when I try to get flash again, the program crashes. Maybe something's wrong with my PC, not with Firefox...but I simply have no idea. == This happened == Every time Firefox opened == this morning I started up my computer after a supposed crash (although I suspect it was the Vista automatic updater/restarter cropping up while I was asleep). Skype's exe was corrupted and I had to reinstall; then FF wouldn't work with flash.

All Replies (1)

more options

As it turns out, Skype also crashes if I try to use video - so I'm forced to confront the possibility that the problem is actually with my PC, or the updates windows has just installed.