This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

This started appearing in the first inch of every commercial site I visit with the new version, "Congratulations! Every $5 spent at JCPenney earns you a chance to win a $500 gift card". I've run scans and nothing appears infected, yet I don't get this ann

  • 2 antwoorde
  • 19 hierdie probleem
  • 18 views
  • Laaste antwoord deur ehuggins

more options

This started appearing in the first inch of every commercial site I visit with the new version, "Congratulations! Every $5 spent at JCPenney earns you a chance to win a $500 gift card". I've run scans and nothing appears infected, yet I don't get this annoying block in IE. I've uninstalled and reinstalled firefox and when I did, the first thing to show up when it opened was a message that said, "You've joined the shop now..." something or another and I had to click okay-it was a microsoft OK message. How do I get rid of this?

URL of affected sites

http://www.bestbuy.com, target.com, any commercial retail site

This started appearing in the first inch of every commercial site I visit with the new version, "Congratulations! Every $5 spent at JCPenney earns you a chance to win a $500 gift card". I've run scans and nothing appears infected, yet I don't get this annoying block in IE. I've uninstalled and reinstalled firefox and when I did, the first thing to show up when it opened was a message that said, "You've joined the shop now..." something or another and I had to click okay-it was a microsoft OK message. How do I get rid of this? == URL of affected sites == http://www.bestbuy.com, target.com, any commercial retail site

Gekose oplossing

Your issue may be caused by Malware. You can run and update the following free anti virus software:

1. Malwarebytes (Free version) - http://www.malwarebytes.org

2. Spybot Search & Destroy - http://www.safer-networking.org

3.Spyware Terminator - http://www.spywareterminator.com

In addition, there are a number of forums you can use to help get rid of your infection. These include:

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Gekose oplossing

Your issue may be caused by Malware. You can run and update the following free anti virus software:

1. Malwarebytes (Free version) - http://www.malwarebytes.org

2. Spybot Search & Destroy - http://www.safer-networking.org

3.Spyware Terminator - http://www.spywareterminator.com

In addition, there are a number of forums you can use to help get rid of your infection. These include:

more options

I have finally gotten rid of the Shop to Win banner. Go under tools, then Add-ons. Look for Shop to Win and uninstall.